Amcan Bed Bug Mattress Covers and Box Spring Covers Online Return Policy
At Amcan, we strive to provide our customers with high-quality bed bug protection products. We understand that sometimes, returns may be necessary. Please review our online return policy below to ensure a smooth and efficient process.
30-Day Return Policy:
We offer a 30-day return policy from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please see return process below.
Exchanges and Returns for Manufacturer Defects:
Return Process for 30-Day Return Policy:
- Approval Process: All return requests must be submitted to firstname.lastname@example.org. Returns are subject to approval, and we reserve the right to deny returns that do not meet our criteria. Approved returns must be unused, in its original packaging with all accessories unused, and in the same condition as it was received. You may need to provide photos to ensure your return is approved. *Covers that were used to test fit will NOT be eligible for a return*
- Return Authorization: Once the first step of the approval process is complete, you will receive a Return Authorization Number (RAN). Please clearly mark this number on the outside of the package.
- Packaging: Ensure that the item is securely packaged in its original packaging, including all accessories and documentation.
- Shipping: The customer is responsible for the return shipping costs unless otherwise approved by Amcan during the return authorization step. We recommend using a trackable shipping service to ensure that your return is received.
- Return Address: Ship the return to the address provided in the Return Authorization email.
- Inspection: Upon receiving the returned item, our team will inspect it to ensure it continues to meet the return criteria.
- Refund Approval: Once the return has been inspected and meets approval standards, a refund will be processed to the original payment method within 15 days.
- Credit Card Refunds: Please note that it may take additional time for the credit to reflect on your credit card statement, depending on your card issuer's policies.
An order can be cancelled by calling 1-877-411-0053 or by emailing email@example.com. Only orders that have not been processed will be cancelled. When an order is canceled, no amount will be charged to the payment method submitted and the authorization will be voided.
If you have any questions or concerns regarding the return process, please contact our customer service team at firstname.lastname@example.org or call our toll-free number at 1-877-411-0053 between 9 am - 5 pm Eastern Time (EDT, EST), Monday – Friday.
Thank you for choosing Amcan for your bed bug protection needs. We appreciate your trust in our products and are committed to ensuring your satisfaction.